A parcel that’s been sitting at “in transit” for days is the kind of small frustration that can unravel an entire afternoon. If you’re trying to track down an An Post delivery or need the right contact number to report a missing parcel, the official support options are more straightforward than they first appear.

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Customer service phone (Republic of Ireland): 01705 7400 ·
Customer service phone (Northern Ireland/UK): 0818 789789 ·
International contact number: +353 17057700 ·
Webchat hours: Mon–Fri 9am–5pm, Sat 9am–2pm ·
WhatsApp support: Available via anpost.com ·
Head office address: Lower O’Connell St, Dublin 1 D01 F5P2

Quick snapshot

1Contact An Post
2Track a Parcel
  • Go to anpost.com/track (An Post tracking page)
  • Enter tracking number (up to 5 at once) (An Post tracking page)
  • Check current status and delivery progress (An Post tracking page)
  • International tracking available for eligible services (An Post tracking page)
3Missing Parcel
  • Check tracking status first (An Post Track & Trace)
  • Allow delivery timeframe to pass (An Post Track & Trace)
  • Contact customer service if overdue (An Post contact)
  • Use online inquiry form or phone for report (An Post Track & Trace)
4Compensation & Support

Five key facts, one pattern: An Post’s phone and webchat channels are the fastest route for urgent issues, while WhatsApp and digital tracking handle routine enquiries without a wait.

Here is a quick reference for official support channels and hours.

Category Detail Source
Customer service hours (post & parcels) Mon–Fri 09:00–17:30, Sat 09:00–14:00 An Post (official postal service)
General customer care line hours Mon–Fri 08:00–20:00 An Post (official postal service)
Webchat availability Mon–Fri 09:00–17:00, Sat 09:00–14:00 An Post (official postal service)
WhatsApp availability Mon–Fri 09:00–17:00 (mails & parcels) An Post (official postal service)
Tracking items at once Up to 5 An Post Track & Trace
Lost parcel procedure Report via phone (01705 7400) or online inquiry An Post (official postal service)
Official guidance for lost/damaged post Citizens Advice (citizensadvice.ie) Citizens Advice (national consumer rights body)
Head office address Lower O’Connell St, Dublin 1 D01 F5P2 An Post GPO store locator
GPO local phone number 01-7058833 An Post GPO store locator
An Post Money customer services 01 705 8000 (Mon–Fri 09:00–18:00) An Post Money (financial services division)

How do I contact An Post customer service?

What is the An Post WhatsApp contact number?

An Post does not publish a WhatsApp phone number. Instead, the WhatsApp service is accessed directly through the contact page on its website. According to An Post’s official contact page, the service is available Monday to Friday from 9am to 5pm for mails and parcels enquiries.

  • No dedicated WhatsApp phone number — use the widget on anpost.com/Help-Support/Contact-Us
  • Coverage: mails and parcels enquiries only
  • Hours: Monday–Friday 09:00–17:00

The implication: WhatsApp is best for quick, non-urgent questions like “when was my parcel last scanned” or “what service option did I select” — not for escalating a lost parcel investigation.

Does An Post have live chat support?

Yes. An Post’s webchat is available directly on its contact page. It runs Monday to Friday from 9am to 5pm and Saturday from 9am to 2pm, as confirmed by An Post’s official contact page.

  • Available via anpost.com/Help-Support/Contact-Us
  • Hours: Mon–Fri 09:00–17:00, Sat 09:00–14:00
  • Best for: tracking queries, delivery timeframes, general support

Why this matters: Webchat avoids hold times and gives you a written record of the conversation — useful if you need to reference the advice later or escalate the issue.

What are the customer service phone numbers?

An Post maintains several phone lines depending on the type of enquiry. For post and parcels, the main number is +353 1 705 7600, open Monday to Friday from 9am to 5.30pm and Saturday from 9am to 2pm, according to An Post’s official contact page. A separate general customer care line at 0818 20 50 60 or 01 705 7200 runs Monday to Friday from 8am to 8pm. For mobile-related services, customers can call 0818 789 789 (ROI) or +353 1 705 7700 (from abroad), open Mon–Fri 09:00–17:30 and Sat 09:00–14:00 as detailed on An Post’s mobile support contact page.

The upshot

If you’re calling from Dublin about a parcel delay, use the post and parcels number (01705 7400). The general care line (0818 20 50 60) is better for billing or account-related questions but operates outside post-and-parcels hours — a real help if your issue arises after 5.30pm.

Who do I contact about a missing parcel?

Who do I contact if my parcel hasn’t arrived?

Start with An Post’s customer service directly. The post and parcels phone line (01705 7400) is the correct channel for missing parcel enquiries, as confirmed by An Post’s official contact page. If your parcel is a registered or tracked item, you can also use the online inquiry form through the Track & Trace portal at anpost.com/Post-Parcels/Track/Search.

  • Call 01705 7400 (ROI) or 0818 789789 (NI/UK)
  • Use the online inquiry form on the tracking page
  • Visit a local post office, including the GPO on O’Connell Street Lower, Dublin 1

The pattern: An Post wants you to check tracking first and let the delivery window expire before reporting a parcel as missing. The official lost parcel procedure — report via phone or online inquiry — is the same regardless of which channel you choose.

How do I contact a post about a missing parcel?

Alternatively, you can visit a post office in person. The An Post GPO store locator lists the General Post Office at O’Connell Street Lower, Dublin 1, D01 F5P2, with local phone number 01-7058833. The GPO is open Monday to Saturday from 08:30 to 18:00 (last Tuesday of the month 09:00, excluding December). Staff can assist with missing parcel reports and provide referral to the customer service team.

The trade-off

Visiting the GPO in person works if you’re in Dublin city centre and want immediate in-person assistance. But for complex lost-parcel investigations, the central customer service team — reachable by phone or online form — has the tools to track inter-depot movements that a counter clerk cannot access.

“If a parcel hasn’t arrived, check the tracking status first. Allow for the delivery timeframe to pass before contacting customer service.”

Citizens Advice (national consumer rights body) — practical guidance on lost post

How do I track my An Post delivery?

How do I track a delivery?

Tracking an An Post delivery is done through the dedicated Track & Trace page on its website. Enter your tracking number at anpost.com/Post-Parcels/Track/Search — you can check up to 5 tracking numbers at once. The system displays the current status, last scan location, and estimated delivery window.

  • Go to anpost.com/Post-Parcels/Track/Search
  • Enter tracking number (from receipt or confirmation email)
  • Check up to 5 items simultaneously
  • International tracking available for eligible services

How do I track an An Post tracking number?

The tracking number format varies by service. For Registered Post, the number typically starts with “R” followed by letters and digits (e.g., RZ123456789IE). For standard parcels, it is usually a 13-digit numeric code. You can find the tracking number on your post office receipt, email confirmation, or the sender’s dispatch notification.

  • Registered Post: starts with “R” (e.g., RZ123456789IE)
  • Standard parcels: 13-digit numeric code on receipt
  • International: varies by origin country

Where is my tracking